Privacy Policy

Effective Date: April 1, 2026

Cassus Customer Service LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.cassuscs.com, contact us, or use our services.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website
  • Call us by phone
  • Send us an email or text message
  • Request information about our services
  • Communicate with us for customer service or support

This information may include:

  • Name
  • Email address
  • Phone number
  • Business information
  • Call recordings
  • Any other information you choose to provide

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on the site.

How We Use Your Information

We may use the information we collect to:

  • Provide, operate, and maintain our services
  • Respond to inquiries and customer service requests
  • Communicate with you by phone, email, and text message
  • Send service-related updates, reminders, and notifications
  • Improve our website, communications, and service quality
  • Train staff and monitor performance
  • Comply with legal obligations

Phone Calls and Call Recording

When you contact Cassus Customer Service LLC by phone, your call may be recorded for quality assurance, training, monitoring, documentation, and customer service purposes.

By continuing with the call, you acknowledge and consent to such recording where permitted by applicable law.

SMS and Text Messaging

If you provide your phone number to us, we may contact you by text message regarding your inquiry, account, services, appointments, follow-ups, and related customer service matters.

If you call us and provide verbal permission during the call, you consent to receive text messages from Cassus Customer Service LLC at the phone number you provide. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for assistance.

Your consent to receive text messages is not a condition of purchase. We do not sell or share your phone number with third parties for their own marketing purposes.

Sharing Your Information

We do not sell your personal information. We may share your information only as reasonably necessary in the following circumstances:

  • With service providers that help us operate our website, phone systems, messaging systems, hosting, analytics, or business operations
  • To comply with legal obligations, court orders, or lawful government requests
  • To protect our rights, property, systems, users, or safety
  • In connection with a business transfer, merger, sale, or reorganization

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may opt out of promotional communications from us at any time by following the unsubscribe instructions included in the message or by contacting us directly.

You may opt out of text messages at any time by replying STOP. Even if you opt out of marketing messages, we may still send you service-related or transactional communications where permitted by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of third-party sites.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Cassus Customer Service LLC
3900 Industrial Park Dr
Altoona, PA 16602
Phone: (888) 762-5530
Website: https://www.cassuscs.com